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Title
Text copied to clipboard!Courtesy Specialist
Description
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We are looking for a Courtesy Specialist to join our team and be responsible for building positive relationships with customers and maintaining the highest standards of service. The person in this position will be the first point of contact for our clients, so we expect high personal culture, empathy, and problem-solving skills. Your task will not only be to answer customer inquiries but also to actively support their needs and build a positive image of the company. In your daily work, you will collaborate with other departments to provide comprehensive customer service. We offer a dynamic work environment, opportunities for professional development, and training to enhance interpersonal skills. If you are communicative, patient, and enjoy working with people, this role is perfect for you. Join us and help create exceptional experiences for our customers!
Responsibilities
Text copied to clipboard!- Providing courteous and professional customer service
- Resolving customer issues and responding to inquiries
- Building positive relationships with customers
- Relaying customer feedback to appropriate departments
- Providing support regarding company products and services
- Maintaining high communication standards
- Representing the company in direct and telephone contacts
- Actively participating in training and workshops
- Monitoring customer satisfaction
- Contributing to the improvement of customer service processes
Requirements
Text copied to clipboard!- Experience in customer service or a similar role
- High personal culture and communication skills
- Empathy and patience in dealing with customers
- Ability to work in a team
- Knowledge of problem-solving techniques
- Basic computer and CRM system skills
- Ability to work under time pressure
- Positive attitude and commitment
- Flexibility and willingness to work shifts
- Knowledge of English will be an additional asset
Potential interview questions
Text copied to clipboard!- What is your experience in customer service?
- How do you handle stressful situations?
- What techniques do you use to solve customer problems?
- What motivates you to work with people?
- What are your strengths in communication?
- How do you deal with difficult customers?
- What are your expectations for working in our team?
- What customer service training or courses have you completed?
- What are your teamwork skills?
- What is your experience with CRM systems?
